Course Description
This course is ideal for individuals working or preparing to work in the healthcare and emergency services sectors who need to develop strong, effective communication skills.
It is particularly suited to healthcare support workers, allied health assistants, patient care staff, ambulance communications officers and medical receptionists who regularly interact with patients, colleagues, and service providers.
Whether you're handling sensitive conversations, providing updates to families, or relaying information to emergency responders, this course provides the knowledge and practical strategies needed to communicate clearly and compassionately in high-pressure or emotionally charged situations.
It also supports those working in aged care, community health, and hospital settings who must use both verbal and non-verbal communication to support quality, patient-centred care.
Please ensure that you read and understand the entry and assessment requirements listed below prior to enrolling. Particularly for nationally recognised units of competency to ensure that you will be able to complete any workplace specific or video creation and upload tasks that may be included.
Who It's Designed For
- Nurses, doctors, paramedics and medical staff
- Healthcare support workers
- Allied health assistants
- Patient care assistants
- Ambulance communications officers
- Medical receptionists
- Aged care workers
- Community health workers
- Hospital administration staff
- Anyone working in healthcare or emergency response settings who communicates with patients, families, or service providers
Course Content
- Important Course Information - 100% Online (Video)
- Student Identification and Declaration (Assessment)
- Acknowledgement of Country (Video)
- Additional Resources (Video)
- Communicate in complex situations - Module 1 (Presentation)
- Communicate in complex situations - Module 2 (Presentation)
- Communicate in complex situations - Module 3 (Presentation)
- Communicate in complex situations - Summary slide (Presentation)
- HLTOUT010 Theory Assessment (Assessment)
- HLTOUT010 SIMULATED SCENARIOS - Communicate in a Complex Situation (Assessment)
- HLTOUT010 Incident Report (Assessment)
- Communicate in complex situations - Final slide (Presentation)
Full details of this unit of competency can be viewed via the National Training Register.
Qualification & Certificate
The following unit(s) will be awarded to successful participants in this course.
The certificate will be issued by Allens Training Pty Ltd - RTO 90909.
HLTOUT010 - Communicate in complex situations to support health care
Course Format & Duration
The online learning and assessment is expected to take approximately 7-8 hours to complete. These timeframes are estimates. Individuals with prior experience in similar training may complete the course in less time, while those new to the subject may need more time to complete all the learning content and assessment questions.
This course is delivered fully online and will be self-paced. Students are expected to complete this course within six (6) months after enrolment.
Entry Requirements
An individual undertaking this course will need to demonstrate the following to be eligible for entry:
1. As a registered training organisation (RTO), delivering nationally recognised training, we must verify a student's identity before undertaking the assessment. To meet this requirement, you will be required to show your photo identification to the camera and state your full name, as listed on your identification document.
2. Must meet English and LLN requirements. The Training Package clearly states:
Proficient verbal and written English language skills to demonstrate communication skills in complex situations and to complete a written incident report form.
3. Students must have access to a device with camera and audio recording capabilities, such as a smartphone, tablet, or computer with a webcam. This device will be necessary for creating short videos as part of the assessment, in which students verbally explain the required assessment outcomes.
Assessment Requirements
Practical assessment:
Students are required to upload four (4) videos of themselves briefly explaining how they would respond to the scenarios provided.
Documentation:
Complete one (1) Incident Report form
Theory assessment:
A written assessment consisting of case studies and multiple-choice questions
Please note: You will be required to make four (4) videos of yourself, verbally explaining the required assessment outcome. If you do not wish to complete video assessment questions, please consider an alternative mode of delivery (eg online with face-to-face assessment).
Certificate Renewal Requirements
Learner Rights & Responsibilities
Enrolment in this course is via Off Road Aid and conducted through Allens Training Pty Ltd (RTO 90909). For full details regarding your rights and responsibilities, including information on complaints and appeals, please refer to the Student Handbook available on the RTO website.
Course Cost
How To Get Started
